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Reservation rules

Daily 24 hours you can contact Front office to get information of rooms availability for any period you are interested in.

We will need a credit card number to reserve your room. Deposit of 1 night(s) due 1 day(s) prior to arrival. Non-guaranteed reservations are to be cancelled immediately. Please note that a change in the length or dates of your reservation may result in a rate change.
 
Cancellation policy: You may cancel your reservation for no charge up to 1 day before the date of arrival. If cancelled later or in case of no-show, 100 percent of the first night will be charge. For non-cancellable bookings: Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged. If the credit card is not enough money for preauthorization, the reservation is canceled.
 
Child Policy: All children under 12 years are provided with extra bed free of charge. All children above 12 years are charged RUB 500 per room for the extra bed. Maximum capacity of extra beds in a room is 1. Triple accommodation is possible in the Suite and Executive Suite room type only. Any type of extra bed needs to be confirmed by the hotel. To reserve extra bed you need to call to the reservation department by the telephone +7 (495) 401-76-67
 
Visa support forms. Rushotel offers Visa Support service for foreign guests at the rate of 2500 rub.
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RESERVATION
Reservation dept.
+7 495 633-66-33
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TripAdvisor Certificate of Excellence

On June, 27 the Petroff Palace announced that it had been granted with the TripAdvisor Certificate of Excellence. This award which focuses on the highest standards of service in the hotel industry is accorded only to companies which received positive feedback from guests on TripAdvisor’s website in the previous year. The Certificate is conceded to accommodations, restaurants, and attractions all around the world which constantly take care of their customers so they get the leading quality of service.

“It is our pleasure to receive this award, the TripAdvisor Certificate of Excellence”, – said Inna Pekhova, the General Manager of the Petroff Palace - “We do our best in order to make stay in our Palace an incredible experience for our guests. Their positive feedback and the TripAdvisor Certificate of Excellence prove that our efforts are not in vain”.

 “Tripadvisor Certificate of Excellence is conceded to those representatives of the hotel industry which constantly get compliments and positive feedback from their guests”, – admitted Heather Leisman, TripAdvisor’s Marketing Vice-President – “This acknowledgement helps to travelers to find and to book places which always offer quality service. TripAdvisor is proud to play this role of supporting travelers to feel more confident when they make the decision about booking a hotel”.

 To determine Certificate of Excellence recipients Tripadvisor’s jury uses a special rating system which is based on user-generated content. It includes review ratings, overall rating and quantity, and frequency of reviews. To qualify for a Certificate of Excellence, a hospitality business has to comply with following requirements as for maintenance an overall TripAdvisor rating of at least four out of five, for possession of a minimum number of reviews and, finally, for presence on TripAdvisor for at least one year.

For further information and special offers please contact us: +7 (495) 401-76-67 or info@petroffpalacehotel.com

Zig Zag
History

Rooms

Standard room
Superior Room
Executive Suites
Petroff' Chamber
Catherine's Chambers

Meetings and Conferences

The Round Hall
The Conference Hall
Press Center
VIP Meeting Room
The Palace Hall
The Cavalry Hall
The Park Hall
The Peter’s Hall
Outside catering

News&Offers

Opera in Palace
The best value offers for accommodation in the Petroff Palace
TripAdvisor Certificate of Excellence
The Petroff Palace - the Winner of the Best Fashion Venue 2016
Wedding offers
Aeroflot Bonus
Book your stay at Petroff Palace

Restaurant

Historical menu
Room Service
Lobby bar

Contacts

SPA

Boost up your energy!
Fitness&SPA Card
FRESH BAR
Solarium
Sauna
Swimming pool&Jacuzzi
Fitness

Reservation dept.
Tel. +7 (495) 633–66–33
Fax +7 (495) 957–71–93
Contact us by e-mail
Events organizing dept.
Tel. +7 (495) 633–66–33 (ext. 35 252)
Fax +7 (495) 957–71–93
Inspection is by appointment only.
Contact us by e-mail
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